Returns & Exchanges
At NECA, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your receipt to track the return status until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing